7 days money back guarantee
Before signing for your package, please confirm that the product packaging is intact, the product accessories are complete, and the quantity is correct before signing. If you find any damage or issues with the product, please contact us within 7 days.
Your metaCat will arrive in standard cartons, and will be packaged with custom hard paper shells to firmly fix the products in place and prevent damage.
metaCat can be returned for a full refund, within 7 days of receipt for any reason, so long as the package remains unopened.
The customer is responsible for shipping freight and related costs for returning or exchanging the product to Elephant Robotics, excluding the shipping freight arising from product resending.
The customer is responsible for risks of product loss or damage during return shipping.
Answer: metaCat is a unique robotic pet that offers a realistic and interactive experience for cat lovers. With its more expressive eye animations and lifelike movements, it is designed to evoke emotional responses from its users, making it feel more like a real cat.
Answer: Yes, we use only top-quality materials that are safe for all users, including those with allergies. The fur is made of hypoallergenic, skin-friendly materials, and the toy itself is made of food-grade silicone.
Answer: Yes, we offer a six-month warranty on all of our metaCat products. If you have any issues or concerns with your new metaCat, please contact our customer support team for assistance.
Answer: You can easily charge your metaCat using the included type-C cable. Just connect the cable to your metaCat and a power source, and it will begin charging. It only takes about 30 minutes for a full charge, and you can enjoy up to 11 hours of playtime on a single charge.
Answer: What changes have been made in metaCat?
Answer: YPicking the perfect metaCat breed depends on your lifestyle and personal taste. Take into account their appearance, personality, and energy levels to see which one would be a good fit for you. Are you looking for a playful companion that loves to be active, or a calm and docile friend that prefers to relax with you on the couch? Do you want a cat with short or long fur? Think about these factors before making your decision.
Answer: YNo, all metaCats have the same features, including touch sensors, voice recognition, and various animations.
Answer: No, owning a metaCat is easy and stress-free! They require no special care or feeding, making them a great choice for busy individuals or families. However, we do recommend regular cleaning and maintenance to ensure that your metaCat stays in top condition.