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The service is only applicable to customers who purchase MarsCat from the official or legal channels authorized by Elephant Robotics.
If the customer needs after-sales service, please contact customer service in time to confirm the relevant information. Also, the customer should fill in the product warranty card in detail, and complete the corresponding after-sales service process under the guidance of customer service.
Note: We reserves the right to interpret and modify the content of the service clause within the scope permitted by law.
Please make sure that you sign for the package, please confirm that the product comes with its own outer packaging intact and not damaged, the product accessories are complete, and the quantity is correct before signing for it. If you find any problems, please contact us in time.
If the package is not opened within 7 days from the date of receipt, it can be returned for no reason.
Costs and other risks arising from product return and exchange shall be borne by the customer.
* Shipping freight and related costs for returning the product to Elephant Robotics, excluding the shipping freight arising from product resending;
*All risks of product loss or damage during shipping.
* Before we provide product warranty services, customers should provide corresponding purchase documents and product warranty cards as certificates.
* For any hardware failure caused by the product itself under normal curcumstaince, Elephant Robotics will provide free maintenance service within the warranty period.
* The warranty takes effect from the date of receipt of the product
* The repaired and replaced parts are owned by Elephant Robotics (a fair amount of costs should be charged when necessary)
**Electronics (including servos)**
| **Warranty Period** | **Warranty Service** |
| ------------------- | -------------------------------- |
| ≤90 days | The company bears the maintenance cost and the round-trip shipping freight of the product |
| >90 days | Customer bears the cost of shipping freight and maintenance cost |
In one of the following cases, the warranty service cannot be provided even within the warranty period:
The company is not responsible for any direct or indirect loss or damage caused by the customer's inability to use Elephant Robotics' products for any reason above (including damage to user data records or other tangible or intangible assets)
When the product fails while using, please follow the procedures below. In order to ensure your timely service and your right to use, try to make sure that the product is faulty before returning it for repair, so as to avoid affecting your use during the repairing period.
With the assistance of the Elephant Robotics, the customer tests it on his/her own (confirm that the product sent for repair is faulty)-->Send it to Elephant Robotics-->After-sales department for inspection-->Send it to production department for maintenance (before confirm the failure reason)--->After the repair, the product is returned to the after-sales department-->Return the repaired one to the customer
Elephant Robot supports extended warranty service, that is, customers pay MarsCat Support Care related fees every year, which can increase the original 3 warranty periods of the product to one-year maintenance service.
The specific services are as follows:
The final interpretation right of these terms of service belongs to Elephant Robotics.
All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
A1: Standard and Premium Set didn't support open sourced development. If you are interested on Marscat development you can purchased Developed Set. You can program MarsCat easily and make it with endless possibilities. With powerful quad-core Raspberry Pi, you can create your own applications. You can find MarsCat's open-source code from https://github.com/elephantrobotics/marsai
A2: There are only two options for the system language: Chinese and English. The default delivery is the English language version, if the Chinese version is required, you need to contact our customer service staff for remarks. In addition, the APP/MarsCat/repeat connection will not change after setting up the language.
A3: Yes, MarAi is under consistent development and we will frequently provide updates for users. You can check out the specific OTA introduction with the following link: https://docs.elephantrobotics.com/docs/MarsCat-en/page/11-update&recovery.html
A4: 1. Charging Station:
Connect the charger to the charging station and the power socket. You can charge it manually. Lay down MarsCat on the charging station so that the charging pins on the belly are engaged with the charge connector on the charging station.
MarsCat will go to the charging station to charge itself when its battery is lower than 10%(its eye will show a low battery sign); and the charging station is within the range of its vision(3*3m)
You can charge MarsCat directly with the charger, adjust MarsCat to an upturned position, plug the charger into the charging pins on the belly.
When MarsCat is charging, the battery starts charging and the status LED of the charger turns red.
When MarsCat is fully charged, the status LED of the charger turns green. It takes approximately 3 hours to fully charged MarsCat.
A5: The battery model is INR18650MJ and is supplied exclusively by Elephant Robotics. For a new battery to replace, please visit the official website for information and to make a purchase:
A6: We ship worldwide and we use the following carriers: FedEx、UPS 、DHL. The products shall be delivered by International Express within 1-2 weeks. All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
A7: Of course, you can refer to our following materials: