Lifetime Customer Support
Always at support@elephantrobotics.com.
Our artificial fur is meticulously selected for its superior quality. It's not only luxuriously soft but also gentle on the skin and hypoallergenic, ensuring a comfortable experience for everyone.
When you scoop up your furry friend, it springs to life, wrapping its arms around you in a tender embrace, allowing you to feel its warm heartbeat.
We've imbued metaPanda with the soul of a real panda. Equipped with 8 sensitive sensors, it responds to every touch with endearing affection.
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
1、Speak "metaPanda" or "Hi, meta" to metaPanda to wake up by default.
2、Say "Learn wake up wprd" to metaPanda.
3、Will hear metaPanda respond “Begin wake-up word setup. Please speak the wakeup words you need to learn in a quiet environment.” Indicates entry into learning mode.
4、Please say the wake word you want to set in a quiet environment. When you hear "Learning success" from metaPanda, the wake word has been successfully learned. (Please note to choose a name with two syllables or more, and be careful not to choose a name that is similar to voice commands.)
5、If you need to remove the name.Say "Clear learning data" to metaPanda and hear metaPanda respond with "Delete Successful" to indicate that the customized wake word data is clear.
Interactive Voice Commands:''Shake head''、''Look up''、''Lie down''、''Look away''、''Hold left hand''、''Hold right hand''、''Move left leg''、“Move right leg''、“Move hands''、''Move legs''
Control Voice Commands:''Be quiet''、''Go to sleep''、''Don't move''、''Daker your eyes''、''Brighter your eyes''、''Louder''、''Open your eyes''、''Close your eyes''、''Softer''
Functional Voice Commands:''Good job''、''So cute''、''Hello baby''、''Love you''、''Can you talk?''、''Thank you''、''You look great''、''KungFu''、''Bamboo''
Emotional Voice Commands:''Be happy''、''Don’t be sad''、''Be friendly''、''Don’t be angry''
Sure, open the pocket on the left side of metaPanda's belly, will see the charging port and the three-stage switch.
Absolutely! You can monitor the charging progress by observing the indicator light within metaPanda's eyes. Takes approximately 8 hours and recommended to charge the device overnight to ensure it is fully powered for the following day. Once fully charged, metaPanda can operate continuously for up to 12 hours.
Locate the reset hole: This is situated within the pocket on the left side of the metaPanda's abdomen, adjacent to the charging port.
Initiate the reset: Utilize a pin to depress and hold the reset button within the hole for a duration of ten seconds.
Yes, we offer several other robotic pet options. Our metaCat series includes the Bicolor B&W Cat, Ragdoll Cat, and Persian Cat. Additionally, our metaDog series features the Shiba Inu and Husky.
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
It typically takes 7-15 business days to process your order after payment before it ships out. This timeframe accounts for order verification, quality control measures, and packaging. For more details on the shipping, please check the Shipping Method&Time.
Once your order is shipped, you can expect to receive it within 1-2 weeks via international express delivery.