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Return & Exchange

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Out of warranty

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Risk mitigation

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Warranty period

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Service process

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    General Terms

Elephant Robotics guarantees that subject to the following conditions, Replacement Service,and Warranty Repair Service can be requested. Please contact technical support ( for more details.

   You Can Request A Replacement Service

1.Within 7 days of product purchase, if it remains unopened, customers can return/exchange without any specific reason. (the freight will be paid by customer.)
2.Within 7 days of product purchase, if the product has been opened but does not exhibit any distinct issues, we will not offer return/exchange services.
3.Within 7 days of product purchase, if the product presents significant quality problems, we will support an unconditional return/exchange, the customer needs to provide our company with a certificate of damage. (the freight will be paid by our company.)
4.Should you discover missing accessories within the product packaging upon receipt, please contact our after-sales service within 7 days for reshipment. (the freight will be paid by our company.)
5. Product express confirmation signature time is more than 7 days, if the product has quality problems, our company will arrange the corresponding maintenance or replacement parts service for customers according to the after-sales warranty time limit. (free maintenance during the warranty period, the first freight will be paid by our company, the corresponding maintenance cost will be charged outside the warranty period, and the freight will be paid by the customer.)

    Statement of judgment regarding quality issues

About the quality problem will be judged by our after-sales technical support team, please email to ( , and provide the order number, describe your product damage, it is best to provide some pictures or videos, so as to facilitate your service faster.



  Store's After-Sales Policy: Product And Part Replacement

1.Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
2.Product labels, serial numbers, water damage marks, etc. show signs of tampering oralteration.
3. Human factors may include but are not limited to improper use, installation, or maintenance of the product contrary to the user manual or usage guide, unauthorized product modifications, repairs, or disassembly, mishandling or improper storage of the product (such as impacts, falls, immersion, etc.), using non-original accessories, parts, or consumables, or using power sources or voltage not in line with product specifications.
4. Force majeure factors may include but are not limited to any unforeseeable, unavoidable, and insurmountable event, including natural disasters (e.g., floods, earthquakes, typhoons, fires), wars, strikes, riots, government actions, or similar occurrences.



  Store's After-Sales Policy: Product And Part Replacement

At Elephant Robotics, we are committed to providing excellent after-sales service to our valued customers. In the event that a product or part requires replacement, please note the following policies to ensure a smooth and satisfactory experience:

Product and Part Replacement: When a product or part needs replacement under the after-sales service, the replaced item becomes Elephant Robotics' property, and the replacement item becomes your property. Please note that only unaltered Elephant Robotics products and parts are eligible for replacement.

Quality Assurance: The replacement products or parts provided by Elephant Robotics will be in good working order and at least functionally equivalent to the original product or part's warranty. We guarantee that the replacement product or part will be covered for the remaining time of the original product's warranty.

    Use Of Personal Contact Information And Data

By obtaining service under this policy, you authorize Elephant Robotics to store, use, and process your contact information, including name, phone number, address, and email address. This information is essential for us to perform the required service under this policy. Rest assured, we value your privacy, and your data will be handled securely. Occasionally, we may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. Please note that we may need to transfer your information to any country where we do business and provide it to entities acting on our behalf, but we will do so responsibly and in accordance with applicable data protection laws. Additionally, we may disclose your information where required by law.

    Essential Information

Classification of Unlisted Components: If, during the after-sales service process, components are encountered that are not included in the current after-sales category, our after-sales service personnel will determine their appropriate classification.

Applicability: This policy applies solely to retail products directly sold by our company. If you have purchased through an agent or acquired second-hanttd products, please note that this after-sales policy may not apply, and you will need to confirm the specific after-sales policy with the respective seller.

Packaging Materials: While we aim to provide the best possible packaging for our products, certain materials like cartons, sponges, and paper supports are considered consumables and may become susceptible to damage during shipping. Consequently, these materials are not covered under the after-sales warranty policy. If you require new packaging materials, please do not hesitate to contact our after-sales service team.

Interpretation of Policy: The final interpretation of this policy is reserved by Shenzhen Elephantrobotics Co., Ltd. We strive to maintain transparency and fairness in our after-sales practices.



Product Category  Subdivision Warranty Period
Mechanical Structure The joint connector inside the robot, joint shell, joint bearing, end flange, etc. acrylic structural components in the kit, metal profiles, main body structure of the conveyor belt, etc. 365 Days
Power Supply System Direct current power supplies, cables, inverters, etc. 365 Days
Control System PCBs, main controls, electronic switches, relays, servo drives, etc. 180 Days
Sensors All types of sensors contained in the kit products and custom products, such as: Time of Flight (ToF), laser engraving heads, infrared distance sensors, camera modules, etc. 180 Days
Actuators Servo motors, stepper motors, harmonic motors, cylinders, vacuum pump machines, etc. 90 Days
Screw accessory packs, etc.
365 Days



    What To Do Before Obtaining After-Sales Service

1.If you are not the owner of a product or part, obtain authorization from the owner for Elephant Robotics to provide warranty service.
2.For product quality or use questions, please contact the after-sales technical support team email(
3.Provide the after-sales technical support team with the order number of the product you purchased and a detailed description of the problem you encounter.
4.Follow the procedures specified by the after-sales technical support team.(For example: Return, exchange, reissue and repair process.).
5.Other situations are specified in this policy, and you can learn about our after-sales policy on this page.

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