Lifetime Customer Support
Always at support@elephantrobotics.com.
PRODUCT DETAILS
REVIEWS
SHIPPING & RETURNS
Shipping Method
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Package&Shipping
Custom Tax
- "Important! It is the customer's responsibility to complete all required customs clearance and duty payments on time. If clearance is not handled on time, the order may need to be returned to our warehouse for non-delivery, with associated return and reshipping costs the responsibility of the customer."
- "Good news! Orders under US$800 typically have no customs fees. For larger orders, we'll declare a lower value to potentially minimize your customs fees."
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
Shipping Package
- All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
- Typically, customers can expect to receive their products within a month. However, this timeframe can vary depending on your location. Some customers may receive their orders much faster.
Order Processing Time
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
- Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (info@elephantrobotics.com) to apply for expedited service. We're happy to help coordinate inventory with production, but please don't be angry if we can't speed up the process. This service is free for you.
Shipping Time
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Shipping Cost
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
- Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@elephantrobotics.com) within 48 hours of purchase, or we will ship to the address according to your order information.
- If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@elephantrobotics.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
- Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
- If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@elephantrobotics.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
- Please contact us at support@elephantrobotics.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
- If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@elephantrobotics.com within the day with pictures and/or videos.
Returns & Warranties
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
FAQ
Q1: How to maintain and clean metaCat or metaDog?
Its usually requires no additional maintenance. You can clean the surface by gently wiping itwith a towel or cleaning foam.
Q2: How to play with metaCat or metaDog?
Interactive Voice Commands：''Shake head''、''Look up''、''Look away''、''Shake Tail''、''Move your head''、''Move your Tail''、“Do not move''
Control Voice Commands：''Be quiet''、''Go to sleep''、''Don't move''、''Daker your eyes''、''Brighter your eyes''、''Louder''、''Open your eyes''、''Close your eyes''、''Softer''
Functional Voice Commands：'''Love you''、''You so lovely''、''Good boy''、''You so cute''、''Thank you''、''Hello baby''、''Good Girl''、''Give me a kiss''、''Come here''
Q3: Do you have the Type-C charger for your metaCat or metaDog?
Sure, open the pocket on the left side of it's belly, will see the charging port and the three-stage switch.
Q4: How long should I charge metaCat or metaDog before using it again?
After charging for 45 minutes, its can continuously operate for up to 10 hours without interruption.
Q5: How to reset metaCat or metaDog to factory default settings?
Locate the reset hole: This is situated within the pocket on the left side of the it's abdomen, adjacent to the charging port.
Initiate the reset: Utilize a pin to depress and hold the reset button within the hole for a duration of 5 seconds.
Q6: Are there any other models of robot pets?
Yes, we offer several other robotic pet options. The metaAnimal series includes the Bicolor B&W Cat, Ragdoll Cat, Persian Cat, Shiba Inu, Husky, and Panda.
Q7: Got questions about returns and warranties?
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
Q8: How long does it take to dispatch?
It typically takes 7-15 business days to process your order after payment before it ships out. This timeframe accounts for order verification, quality control measures, and packaging. For more details on the shipping, please check the Shipping Method&Time.
Q9: How long will it take to receive my order?
Once your order is shipped, you can expect to receive it within 1-2 weeks via international express delivery.
