Lifetime Customer Support
Always at support@elephantrobotics.com.
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
A1: The Mercury Series stands out with its innovative design, lightweight yet robust construction, integration of cutting-edge algorithms, and a rich software ecosystem. Whether you're looking for a versatile robotic arm (A1), a semi-humanoid with dual arms (B1), or a fully-fledged wheeled humanoid (X1), Mercury offers solutions for diverse applications.
A2:Yes, programming the Mercury robots is streamlined for ease of use. The myPanel interface on A1 allows for quick teach programming. Additionally, myBlockly with dual-editing bar functionality simplifies programming for both arms. The series supports major programming languages and popular simulation platforms like ROS, Moveit, Gazebo, and Mujoco.
A3: The Mercury A1 is designed with user-friendliness in mind. Its myPanel interface, coupled with an intuitive touchscreen, facilitates easy programming for daily tasks. Even users without extensive coding experience can quickly teach the robot specific actions, making it accessible for a wide range of applications.
A4: Yes, the Mercury Series supports popular programming languages like C++, Python, and MATLAB, fostering a versatile development environment. The community around Mercury is active and supportive, making it an ideal platform for developers to share experiences, seek guidance, and collaborate on software projects.
A5: The Mercury Series prioritizes ease of software development for researchers and educators. With the support of platforms like ROS, Moveit, and Gazebo, users can seamlessly integrate the robots into existing robotics research workflows. This simplifies experimentation, testing, and the implementation of advanced algorithms.
A6: Absolutely! The Mercury Series comes with pre-built applications and educational packages tailored for various scenarios. These include smart grasping kits, 2D and 3D vision applications, and educational modules. These resources accelerate the learning curve for users, allowing them to leverage the robots for educational purposes right out of the box.
A7: Mercury simplifies AI-driven application development through its user-friendly interfaces. The integration of AI capabilities, such as speech recognition and computer vision, is designed to be accessible to users with varying levels of AI expertise. This empowers a broad user base to unlock the potential of AI in their applications.