Returns Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Package&Shipping

All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.

Q1: Got questions about returns and warranties?

Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.

Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.

Q2: How long does it take to dispatch?

It typically takes 7-15 business days to process your order after payment before it ships out. This timeframe accounts for order verification, quality control measures, and packaging. For more details on the shipping, please check the & Shipping Method&Time.

Q3: How long will it take to receive my order?

Once your order is shipped, you can expect to receive it within 1-2 weeks via international express delivery.

Q4: I don’t know how to develop a robot arm. Is there a graphical interface for operations?

For non-technical players, myCobot supports the drag teaching function. Instead of complex programming, you can use our drag-and-drop teaching function. Simply move the robot arm to the desired positions and it will record the movements. You can save up to 60 minutes of movements and switch between them easily.

Q5: How to get started with Elephant Robotics' robot arm?

Check out our product introduction and user manual link at myCobot 320 PI & myCobot 320 M5. This will give you a good overview of the robot arm's features and functionalities.

Get software tutorial: If you're interested in programming your robot arm, head over to our GitHub repository. Here you'll find tutorials specifically focused on software and coding the robot arm.

Q6: Does it support secondary development of functions?

Absolutely! myCobot is designed for customization. Here are two ways to make it work for you:

Use our coding tools (API): We provide APIs in Python, C++, C#, and Javascript. These allow you to control your myCobot directly or remotely, giving you more flexibility over how you use it.

Deep dive into the code (ROS): If you're comfortable with coding, you can access and modify the Robot Operating System (ROS) code directly. ROS is open-source, which means you have a lot of control over how the robot arm functions.

Q7: How about the repeated positioning accuracy?

The repeated positioning accuracy of myCobot 280 is ±0.5mm, and the repeated positioning accuracy of myCobot 320 is ±0.3mm. The repeat positioning accuracy of the two manipulators is determined based on the length of use.

The positioning of the two products is not the same. The ER 280 robotic arm is a consumer type and is mostly used in the education field. It is recommended to use 1-2 hours to rest for 15-30 minutes. The repeat positioning accuracy can reach ±0.2mm in a short time.The ER 320 is suitable for commercial work within 12 hours, with a repeat positioning accuracy of ±0.3mm. If used in a short time, the repeat positioning accuracy can also reach ±0.2mm.

Q8: Is there a camera on the robotic arm? And is there a visual recognition sorting function?

The robotic arm does not have a camera. But we have machine vision-related kits now available for vision development.