Lifetime Customer Support
Always at support@elephantrobotics.com.
Before signing for your package, please confirm that the product packaging is intact, the product accessories are complete, and the quantity is correct before signing. If you find any damage or issues with the product, please contact us within 7 days.
Your metaCat will arrive in standard cartons, and will be packaged with custom hard paper shells to firmly fix the products in place and prevent damage.
metaCat can be returned for a full refund, within 7 days of receipt for any reason, so long as the package remains unopened.
The customer is responsible for shipping freight and related costs for returning or exchanging the product to Elephant Robotics, excluding the shipping freight arising from product resending.
The customer is responsible for risks of product loss or damage during return shipping.
Answer: After charging for 45 minutes, metaDog can continuously operate for up to 10 hours without interruption.
Answer: The metaDog usually requires no additional maintenance. You can clean the surface by gently wiping itwith a towel or cleaning foam.
Answer: To reset metaDog to its default settings, use a pin to press and hold the reset button for 5 seconds.
Answer: metaDog's warranty period is 180 days.
Answer: Please contact our customer support team via: support@elephantrobotics.com.