Lifetime Customer Support
Always at support@elephantrobotics.com.
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
Feature | myCobot 320 PI | myCobot 320 M5 |
---|---|---|
Degree of Freedom | 6 | 6 |
Payload | 1000g | 1000g |
Working Radius | 350mm | 350mm |
Positioning Accuracy | ±0.5mm | ±0.5mm |
Weight | 3360g | 3360g |
Working Radius | 350mm | 350mm |
Positioning Accuracy | ±0.5mm | ±0.5mm |
Working Temperature | -5℃~45℃ | -5℃~45℃ |
Working Lifespan | 2000h | 2000h |
Power Input | DC 24V 120W | DC 24V 120W |
Joint Maximum Speed | 160°/s | 160°/s |
MASTER | RASPBERRY PI | ESP32 |
SOC | Broadcom BCM2711 | / |
CPU | 64bit 1.5GHz 4B | / |
GPU | 500 MHz VideoCore VI | / |
RAM | 2G | / |
Bluetooth | Dual mode Bluetooth 2.4G/5G | / |
WiFi | 802.11AC,Dual model WiFi | / |
AUXILIARY CONTROL | ESP32 | / |
Computing Performance | 600DMIPS | 600DMIPS |
SRAM | 520KB | 520KB |
Flash | 4M | 4M |
Bluetooth | / | Dual mode Bluetooth 2.4G/5G |
WiFi | / | 802.11ac |
USB | USB3.0*2, USB2.0*2 | / |
Type-C | *1 | / |
Network Port | Gigabit Ethernet Port*1 | / |
Audio | 3.5mm*1 | / |
HDMI | microHDMI*2 | / |
Development Platforms(OS) | Windows, Linux, MacOS | Windows, Linux, MacOS |
Programming | Python | Python, C++, C#, JavaScript |
ROS | ROS1 | ROS1 |
Communication Protocol | Serial Communication, MODBUS, TCP/IP | Serial Communication, MODBUS, TCP/IP |
Development Software | myBlockly, myStudio | myBlockly, myStudio, UiFlow, Arduino |
I/O Interfaces | INPUT*6, OUTPUT*6 | INPUT*6, OUTPUT*6 |
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
It typically takes 7-15 business days to process your order after payment before it ships out. This timeframe accounts for order verification, quality control measures, and packaging. For more details on the shipping, please check the & Shipping Method&Time.
Once your order is shipped, you can expect to receive it within 1-2 weeks via international express delivery.
For non-technical players, myCobot supports the drag teaching function. Instead of complex programming, you can use our drag-and-drop teaching function. Simply move the robot arm to the desired positions and it will record the movements. You can save up to 60 minutes of movements and switch between them easily.
Check out our product introduction and user manual link at myCobot 320 PI & myCobot 320 M5. This will give you a good overview of the robot arm's features and functionalities.
Get software tutorial: If you're interested in programming your robot arm, head over to our GitHub repository. Here you'll find tutorials specifically focused on software and coding the robot arm.
Absolutely! myCobot is designed for customization. Here are two ways to make it work for you:
Use our coding tools (API): We provide APIs in Python, C++, C#, and Javascript. These allow you to control your myCobot directly or remotely, giving you more flexibility over how you use it.
Deep dive into the code (ROS): If you're comfortable with coding, you can access and modify the Robot Operating System (ROS) code directly. ROS is open-source, which means you have a lot of control over how the robot arm functions.
The repeated positioning accuracy of myCobot 280 is ±0.5mm, and the repeated positioning accuracy of myCobot 320 is ±0.3mm. The repeat positioning accuracy of the two manipulators is determined based on the length of use.
The positioning of the two products is not the same. The ER 280 robotic arm is a consumer type and is mostly used in the education field. It is recommended to use 1-2 hours to rest for 15-30 minutes. The repeat positioning accuracy can reach ±0.2mm in a short time.The ER 320 is suitable for commercial work within 12 hours, with a repeat positioning accuracy of ±0.3mm. If used in a short time, the repeat positioning accuracy can also reach ±0.2mm.
The robotic arm does not have a camera. But we have machine vision-related kits now available for vision development.