Lifetime Customer Support
Always at support@elephantrobotics.com.
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
DOF | 3+1 |
---|---|
Reach | 340 mm |
Payload | 650g |
Repeatability | ±0.1 mm |
Life Span | >5000 h |
Input Power | 12V 5A |
Joint Ranges | J1 -150° ~ +170°; J2 -20° ~ 90°; J3 -5° ~ 75° |
Weight | 2.9kg |
Noise | 60 dB |
Maximum Terminal Velocity | 100mm/s |
Base Port | Laser engraving interface adaptive claw interface suction pump interface burning switch |
Power Supply Adapter | 100-240VAC 50-60Hz |
Installation Mode | Horizontal Desktop Installation |
Power Module | High performance stepper motor |
Method of Programming | Elephant Ruban, Graphical programming myBlockly, Python |
Operating Temperature | 0°~45° |
Working Environment Humidity | 5%-80% |
Velocity of Joint | J1 100°/S; J2 100°/S; J3 100°/S |
A1: Yes. You can use our API (Python、C++、C#、Javascript) to control ultraArm.
A2:
With ultraArm P340 , you can learn:
Hardware: Embedded Microcontroller, Motor control, servo control, robotic arm control, etc.
Software: Arduino, myBlockly, Elephant Luban, C++, Python, ROS,Vision & Picking, etc.
A4:Net weight:2.9kg. Payload: 650g. Working radius: 340mm
A5: We offer returns and warranties for our customers. Returns services are limited to goods that have not been unpacked within 7 days of the date of signing for the goods logistics. Shipping costs or other risks arising from returns are borne by the customer. During the warranty period of the delivered product, the Company will only repair the robot free of charge for failures that occur during normal use. For more information on the warranty, please see the product details page.
A6:We ship worldwide and we use FedEx, UPS and DHL. The products will be delivered by International Express within 15 working days. All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
A7:For non-technical users, we provide a one-stop visual graphical page to help you program the robotic arm easily.
A8: The repeated positioning accuracy of ultraArm P340 is ±0.1mm. The high performance stepper motors ensure high accuracy.
A9:We have launched robotic kits for machine vision learning, which is equipped with cameras and related accessories.
A10:
Our Product Introduction and User Manual Link is https://docs.elephantrobotics.com/docs/ultraArm-en
Github-development Link ( software tutorial ) is
ROS1: https://github.com/elephantrobotics/mycobot_ros/tree/noetic/ultraArm
ROS2: https://github.com/elephantrobotics/mycobot_ros2/tree/humble/ultraArm
Python:https://github.com/elephantrobotics/pymycobot
Software Download: https://www.elephantrobotics.com/download