Ship: The products shall be delivered by International Express within 1-2 weeks.

Please make sure to enter your shipping information in English to avoid possible existence in international logistics.


Return service is limited to goods not open within 7 days after the receipt date of logistics of the products. The freight of other incurred in return shall be borne by the customer.


  • Please make sure that you sign the product by yourself. Before you sign the product, make sure the package is intact and a full range of accessories. If you find any problems, please take a photo or video and contact us.
  • The warranty period starts from the date of the receipt date of the logistics.
  • Customer should provide the purchasing invoice and warranty card as the warranty certification when a warranty is being asked.

If you need to apply for warranty service, please contact our customer service first to confirm the detailed information.
The after-sale details of different products are different, such as warranty period, please go to the specific product page to view.

Contact Us

Shenzhen Elephant Robotics Technology Co., Ltd
Adress:Room D5F05, Blackmark International Smart Hardware Innovation Center, No 2070, Shennan Middle Road, Futian District, Shenzhen, Guangdong, China
Phone: +86(0755)-8696-8565 (Working day 9:30-18:30)

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