Lifetime Customer Support
Always at support@elephantrobotics.com.







If you need to apply for warranty service, please contact our customer service first to confirm the detailed information.
During the warranty period of the delivered product, the company only repairs the malfunctions that occur during the normal use of the robot for free. However, in the following cases, the customer will be charged for repairs (even during the warranty period):
Warranty Terms of Detailed Components
| Warranty Period | Warranty Services |
| ≤1 month | Elephant Robotics offers a free new servo motor and bear the freight. |
| 1-3 months | Elephant Robotics offers a free new servo motor, customs shall bear the freight. |
| ≥3 month | Customers need to buy it themselves. |
| Warranty Period | Warranty Services |
| ≤3 months | Customers need to send it back after disassembly, Elephant Robotics shall send a new one for free and bear the freight out and home. |
| 3-6 months | Customers need to send it back after disassembly and bear the freight out and home, Elephant Robotics shall send a new one for free. |
| ≥6 months | Customers need to buy it themselves. |
| Warranty Period | Warranty Services |
| ≤12 months | Elephant Robotics offers free new components, customs shall bear the freight. |
| ≥12 months | Customers need to buy it themselves. |
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.

Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.

It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
Difference
What are the differences between myCobot-M5, myCobot-Pi, myCobot-Jetson Nano, and myCobot for Arduino?
A robotic arm is a type of mechanical arm. It is usually programmable and assembles functions of a human arm. Such anarm is typically connected by joints that allow rotation or translational displacement.
Robotic arms are irreplaceable devices capable of performing a specific task or job quickly, efficiently, and with extreme accuracy in the modern production process. The earliest research on robotic arms dates back to the 1940s when US Argonne and Oak Ridge National Laboratories used remote robotic arms to deal with radioactive materials. After seventy year's development, robotic arms become one of the most common mechanical devices used in cutting, assembling, palletizing, spraying, and other occasions, and in medical surgery, aerospace exploration, military reconnaissance, etc.

myCobot-M5introduced by the year 2020 with M5 Stack Atom & Basic ESP32 with dual display screens, supporting the faster visual operation and monitoring work status, so programming MyCobot-M5 is simple and easy for every user. Based on M5 Stack Atom & Basic ESP32 providing a full range of IoT modules from main controllers, communication modules to the sensors and actuators, Mycobot-M5 is suited for users emphasizing high performance, reliability, and scalability. Practical cases range from studio helpers that can deliver tools to kitchen assistants that can cookcakes. On M5 Stack open platform, users can browse and search for open source hardware, API interface and diverse cooperation forms in a more cost-effective way.

myCobot-Piintroduced with Raspberry Pi 4B with 1.5GHz 4 core CPU, running on Debian/Ubuntu platform. Built-in ROS and blockly visual programming enable Mycobot-Pi to operate with relatively high scalability. It is regarded as the most affordable portable processor. As Raspberry Pi aims to promote basic computer science education in schools with low-cost hardware and free software, users can enjoy a friendly educational community with the help of the Raspberry Pi press and Raspberry Pi foundation. With numerous books for computing gaming and the inspirational community in an easy-to-use platform of Raspberry Pi, this version is suitable for users ranging from beginners who want to learn python or set up a lightweight platform, to STEM educators and institutions for further research.

myCobot-Jetson NanoBased on the Jetson Nano AI board and equipped with a camera, myCobot 280 Jetson Nano is capable of quick image processing, robotic algorithm developments, ROS simulation learning, etc. Being a powerful small artificial intelligence computer, it can be started by simply inserting a microSD card with a system image, which simplifies beginners' development. Besides, the Jetson Nano board includes a higher-performance and more powerful GPU (graphics processing unit), which leads to better outcomes in eye-in-hand robot projects compared with my robot Pi making more advanced R&Dpossible. Combined with Nvidia's powerful SDKs such as Deepstream, Vision AI applications and services, it is an ideal version to deepen AI and robotics learning for developers. This boosts the potential of the myCobot-Jetson Nano's secondary development.

l myCobot for ArduinoCompatible with multiple Arduino or Arduino-like boards and extensions. Arduino software is easy-to-use for beginners, yet flexible enough for advanced users. While most other microcontrollers systems are limited to Windows, the Arduino Software (IDE) runs on cross platforms including Windows, Macintosh OSX, and Linux OS. This version focuses on the integrity of robotic arms and pays more attention to improving the simplicity of research and development of users. With a range of Arduino boards (e.g. MKR WiFi 1010, UNO, Mega 2560, etc ) and extensible software to choose from, developers and designers can make their unique myCobot to meet their demands. As myCobot for Arduino provides a more open clear development environment, developers can even design their boards without necessarily relying on PCB'A (Printed Circuit Board Assembly). Furthermore, for teachers looking to bring some innovation into classrooms, Arduino Education is ready to empower educators with necessary hardware and software tools.
For More:https://shop.elephantrobotics.com/blogs/news/which-mycobot-is-suited-for-you
MORE CHOICES

The myPalletizer 260 M5 has a 260 mm working radius, providing a compact workspace suitable for tabletop applications, STEM education, and maker projects.
A 4-axis robotic arm can be used for tasks such aspalletizing, pick-and-place, sorting, drawing, and object handling. It is also well suited for STEM education, maker projects, and robotics development.
Yes. The myPalletizer 260 M5 supports various accessories, including cameras, AI kits, grippers, and suction pumps, enabling applications such as vision recognition, object picking, and sorting.
Yes. The myPalletizer 260 M5 is compact and light weight, weighing about 960 g, making it ideal for tabletop use.
Yes. The myPalletizer 260 M5 supports graphical programming tools such as myBlockly and Mind+, as well as programming languages like Python and C++, making it accessible for beginners.
Yes. The myPalletizer 260 M5 supports Drag & Teach, allowing users to manually move the arm, record movements, and replay them without traditional programming.
Yes. With a compatible camera and AI Kit, the myPalletizer 260 M5 can be used as a robotic arm for machine vision and object recognition, supporting applications such as vision-guided picking and object sorting.
International orders are shipped from our China warehouse.The products shall be delivered by International Express within 15 working days.

