Lifetime Customer Support
Always at support@elephantrobotics.com.
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
Product Features | myCobot 2023 Support | myCobot 2020 Support |
Kinematics Algorithm Update | LST | LST |
Gitbook | LST | LST |
GamePads Control | LST | LST |
App Control | LST | LST |
myStudio | LST | LST |
myBlock | LST | LST |
ROS 1 | LST | LST |
ROS 2 | LST | LST |
System Firmware Upgrade | LST | 2023.09.30 Deadline |
Software Maintenance | LST | 2023.09.30 Deadline |
System Vulnerability Repair | LST | 2023.09.30 Deadline |
A1: You can engage in one-on-one human vs AI gameplay using the Four-in-a-Row Kit. You can also customize game modes using open-source code, offering limitless possibilities..
A4: You can add compatible accessories using the interfaces of the myCobot robotic arm. However, please ensure that any added components comply with safety standards and do not interfere with the normal operation of the Four-in-a-Row Kit.
A5: Our Python library supports functionalities such as image recognition, segmentation, deep learning, game model development, and robot motion control.
A6: We provide a detailed user guide that includes all the steps from unboxing to starting the game.
A7: If you encounter any issues during usage, you can refer to our user guide or contact our customer service. We are happy to assist you in resolving the problems.
A8: Our user guide provides some suggestions and tips for optimizing the game model. You can also modify the source code for optimization.
A9: TOur source code can be found on GitHub, and you can download and modify it as needed.
A10: Our Four-in-a-Row Kit is suitable for users of all ages, but we recommend children to use it under adult supervision.
A11: myCobot 280 supports various programming languages, including Python, C++, Java, and Scratch. You can find more detailed information and documentation on how to use these programming languages with myCobot 280 on the myCobot 280 GitBook.
A12: You can find comprehensive documentation and tutorials on how to use myCobot 280 with different programming languages on the myCobot 280 GitBook. The GitBook contains detailed instructions on how to get started, as well as sample code and projects that you can use as a reference.
A13: Yes, you can control myCobot 280 by Python. In fact, Python is one of the programming languages that myCobot 280 supports. To get started with using myCobot 280 with Python, you can refer to the myCobot 280 GitBook, which provides detailed documentation and sample code for using myCobot 280 with Python..
A14: If you are interested in using Scratch to control myCobot 280, you can find detailed documentation and tutorials on the myCobot 280 GitBook. The GitBook provides step-by-step instructions on how to get started with using Scratch, as well as sample projects that you can use as a reference..