Lifetime Customer Support
Always at support@elephantrobotics.com.
PRODUCT DETAILS
ONE-STOP ARTIFICIAL INTELLIGENCE EDUCATIONAL PLATFORM
ultraArm is a small desktop robotic arm. It is designed with classic metal structure and occupies only an area of A5 paper. It is equipped with high-performance stepper motors, and it owns ±0.1mm repeated positioning accuracy and high stability. UltraArm can achieve the precise writing and drawing, laser engraving, and can be freely matched with multiple accessories such as slide rail, conveyor belt, myAGV and cameras. It can complete different practical training projects according to different needs, and is widely used in many fields such as higher education, scientific research, vocational application education, etc.
Laser Engraving Kit
please note that this Kit does not include ultraArm P340
REVIEWS
SHIPPING & RETURNS
Shipping Method
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Package&Shipping
Custom Tax
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
- All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
- Typically, customers can expect to receive their products within a month. However, this timeframe can vary depending on your location. Some customers may receive their orders much faster.
Order Processing Time
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
- Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (info@elephantrobotics.com) to apply for expedited service. We're happy to help coordinate inventory with production, but please don't be angry if we can't speed up the process. This service is free for you.
Shipping Time
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Shipping Cost
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
- Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@elephantrobotics.com) within 48 hours of purchase, or we will ship to the address according to your order information.
- If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@elephantrobotics.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
- Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
- If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@elephantrobotics.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
- Please contact us at support@elephantrobotics.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
- If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@elephantrobotics.com within the day with pictures and/or videos.
Returns & Warranties
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
SPECIFICATIONS
Specifications
| Model | ultraArm P340 |
|---|---|
| DOF | 3-4 |
| Payload | 650g |
| Repeatability | 340mm |
| Positioning Accuracy | ±0.1mm |
| Weight | 2.9kg |
| Working Lifespan | 5000h |
| Input power | 12V 5A |
| Joint rotation range | J1 -150° ~ +170°; J2 -20° ~ 90°; J3 -5° ~ 75° |
| Noise | 60 dB |
| Maximum terminal velocity | 100mm/s |
| Base port | Laser engraving interface adaptive claw interface suction pump interface burning switch |
| Power supply adapter | 100-240VAC 50-60Hz |
| Installation Mode | Horizontal Desktop Installation |
| Power module | High performance stepper motor | Method of programming | Elephant Ruban，Graphical programming myBlockly，Python |
| Operating temperature | 0°~45° |
| Working environment humidity | 5%-80% |
| Velocity of joint | J1 100°/S; J2 100°/S; J3 100°/S |
FAQ
Q1: Does it support secondary development?
A1: Yes. You can use our API (Python、C++、C#、Javascript) to control ultraArm.
Q2: What can I learn with ultraArm?
A2:
With ultraArm P340 , you can learn:
Hardware: Embedded Microcontroller, Motor control, servo control, robotic arm control, etc.
Software: Arduino, myBlockly, Elephant Luban, C++, Python, ROS，Vision & Picking, etc.
Q3: What about its working time?
Q4: What about its payload?
A4:Net weight:2.9kg. Payload: 650g. Working radius: 340mm
Q5: What about the after-sale service?
A5: We offer returns and warranties for our customers. Returns services are limited to goods that have not been unpacked within 7 days of the date of signing for the goods logistics. Shipping costs or other risks arising from returns are borne by the customer. During the warranty period of the delivered product, the Company will only repair the robot free of charge for failures that occur during normal use. For more information on the warranty, please see the product details page.
Q6: When will the product be shipped after I place the order? And what about the shipping ways?
A6:We ship worldwide and we use FedEx, UPS and DHL. The products will be delivered by International Express within 15 working days. All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
Q7: I don’t know how to develop robotic arm. Is there a graphical page for operations?
A7:For non-technical users, we provide a one-stop visual graphical page to help you program the robotic arm easily.
Q8: What about the repeated positioning accuracy?
A8: The repeated positioning accuracy of ultraArm P340 is ±0.1mm. The high performance stepper motors ensure high accuracy.
Q9: Is there a camera on the robotic arm? Can it achieve visual recognition sorting function?
A9:We have launched robotic kits for machine vision learning, which is equipped with cameras and related accessories.
Q10:Can you provide relevant information about the robotic arms of Elephant Robotics?
A10:
Our Product Introduction and User Manual Link is https://docs.elephantrobotics.com/docs/ultraArm-en
Github-development Link ( software tutorial ) is
ROS1： https://github.com/elephantrobotics/mycobot_ros/tree/noetic/ultraArm
ROS2: https://github.com/elephantrobotics/mycobot_ros2/tree/humble/ultraArm
Python：https://github.com/elephantrobotics/pymycobot
Software Download: https://www.elephantrobotics.com/download
