7 days money back guarantee
Before signing for your package, please confirm that the product packaging is intact, the product accessories are complete, and the quantity is correct before signing. If you find any damage or issues with the product, please contact us within 7 days.
Your metaCat will arrive in standard cartons, and will be packaged with custom hard paper shells to firmly fix the products in place and prevent damage.
metaCat can be returned for a full refund, within 7 days of receipt for any reason, so long as the package remains unopened.
The customer is responsible for shipping freight and related costs for returning or exchanging the product to Elephant Robotics, excluding the shipping freight arising from product resending.
The customer is responsible for risks of product loss or damage during return shipping.
Answer: There is a three-stage-switch on the bottom of metaCat to turn it on, silence it, and turn it off..
Answer: metaCat uses four C cell batteries and you can replace the battery from the bottom of the metaCat after removing the battery cover.
Answer: metaCat’s battery life is 3-6 weeks depending on usage intensity.
Answer: MetaCat is designed to be a new family member. It’s a suitable companion robot for all ages 3-110.
Answer: MetaCat ships within two days after your order is placed. You will be supplied with a tracking number. Orders ship in standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.